Contact Us

Whether you've spotted something on the site that needs a second look, want to suggest a sweepstakes casino for us to research, or simply have a question about how the sweeps coins model works, this is the right place to start. We read every message that comes in, even if we can't always promise an instant reply.

What we can help with

Securatrac.com covers sweepstakes and social casinos for a US audience, so most of the messages we receive fall into a few common categories:

• Questions about how a specific operator's Gold Coins and Sweepstakes Coins system works
• Corrections or updates — for example, if a welcome offer, eligible-state list, or redemption threshold has changed since we last checked it
• Requests to review a sweepstakes casino that isn't currently listed on the site
• General feedback on our ratings, comparisons, or how we've explained a particular feature
• Reports of broken links, outdated information, or anything that reads unclear

We're an independent research and comparison resource, not an operator. We don't run any of the sweepstakes casinos featured on this site, we can't access anyone's player account, and we're not able to process redemptions, verify identity documents, or resolve billing disputes on a platform's behalf.

What we can't help with

If your question relates to an actual account you hold with one of the sweepstakes casinos listed on this site — a stuck redemption, a locked login, a missing bonus, or a verification issue — that has to go through the operator directly. Every legitimate platform has its own support channel, usually reachable from inside the account dashboard or the site's help section, and they're the only ones with access to your account details. Contacting us instead will only slow things down.

Similarly, we can't offer legal advice about whether a particular sweepstakes casino is permitted where you live. Availability varies by state, operators set their own eligible-state lists, and the rules can change with little notice. If you're unsure, the operator's own terms and conditions page is the most reliable place to check, alongside your state's current guidance.

Before you write in

A few quick checks often save time on both sides:

1. If your question is about state eligibility, age requirements, or redemption limits for a specific site, check that operator's terms page first — these details vary between platforms and change periodically
2. If it's about how the free-to-play model works generally — including the no-purchase-necessary option available at legitimate sweepstakes casinos — our reviews on the list of sweepstakes casinos page cover this in detail
3. If you have concerns about your own play habits or want information on setting limits, our Responsible Gambling page has resources worth reading
4. If your question touches on how this site itself operates, our Terms and Conditions page sets out the ground rules

Who's behind this site

You can find more on how we approach research and ratings on our About Us page. In short: we compare publicly available offers and terms across sweepstakes casino operators, we note when commercial relationships exist, and we do our best to keep listings current — but operators change their promotions, eligible states, and terms without much notice, so we'd always encourage a final check against the operator's own site before you sign up or redeem.

Getting in touch

Use the contact form or email address provided elsewhere on this site to reach our team. Please include as much detail as you can — the operator name, the page you're referring to, and the specific issue — so we can look into it properly. We aim to respond within a reasonable timeframe, though volume can vary, and some feedback may take longer to action than others depending on the research involved.